Major Responsibilities:
- Provide best-in-class quality service to programme members in order to satisfy the needs and retain loyalty
- Provide one-stop service including fare quotations, reserving flights and answering general enquiries
- Handle requests promptly, accurately and professionally
- Effectively identify members' needs by probing and providing appropriate solutions
- Feedback member comments for service improvements
Requirements:
- Minimum Form 5 or Secondary School graduate with pass in English, plus 1 year's working experiences in customer/member service industry preferable
- Good command of both written and spoken English, Cantonese and Mandarin, fluency in one other foreign language is an advantage
- Good interpersonal and listening skills
- Knowledge of airline industry, products and services is an advantage
Fresh Graduates will also be considered.
The role comes with attractive benefits such as:
- 5-week comprehensive and structured training
- 5-day work week
- 14 days' paid annual leave
- Monthly Performance Incentive
- Non-Contributory Provident Fund
- Medical Coverage
Applications should be sent to us by clicking the "Apply Now" button below or by post.
Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon
PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.
HKT Teleservices
About HKT Teleservices HKT Teleservices is an operating subsidiary of HKT, Hong Kong's premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world's population.
HKT Teleservices is consistently ranked among the world's leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit
http://www.hktteleservices.com/, or call us at +852 2888-3636 (Asia) / +86 4008-812-812 (mainland China) / +1-614-280-1600 (Americas)
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